From the inception of this practice, we have seen ourselves as a dedicated group of professionals working together to do an excellent job for our clients, patients, and the profession. Our mission is to provide the highest standards in the areas of preventive medicine, diagnosis, and treatment. We will deliver services in a compassionate, caring, and sensitive manner, never losing sight of the needs of our patients and their families. Central to our philosophy is a team approach that utilizes effective communication and interpersonal skills. This includes active listening techniques, empathy, and personal attention. Based on the needs of our patients and their families, we will explore appropriate treatment options with dignity and respect, always affording those we serve the same courtesy we would expect for ourselves. We realize that these ideals can best be accomplished by creating a tone of mutual respect, cohesiveness, and professionalism among our coworkers and colleagues.
In 1965, Bob Parker, DVM built the original Del Norte Animal Clinic. Jeff Livingstone, DVM joined the staff in 1981 and bought the practice in 1985 when Dr. Parker retired. In 2007 Dr. Livingstone built the modern, comprehensive, hospital where we currently reside and in 2008, Rachel Moulton, DVM joined our staff. In addition, we are proud of our Intern Training Program which is affiliated with the University of New Mexico Pre-vet advisor, Bruce Hofkin, Ph.D.
Unlike human hospitals, not all animal hospitals are required to be accredited. To be an accredited AAHA hospital member, our hospital must meet the Association’s high standards for quality veterinary care, which above and beyond basic state and federal regulations. Our hospital is regularly evaluated on over 900 quality standards by trained AAHA professionals to ensure that we provide the best veterinary care we can. AAHA standards are continuously reviewed and updated to keep accredited practices on the cutting edge of veterinary excellence.
The AAHA standards include the following major areas and services in our hospital:
- Client Services
- Continuing Education
- Diagnostic Services
- Emergency Services and Critical Care
- Examination Facilities
- Housekeeping and Maintenance
- Human Resources
- Medical Library
- Nursing Care/Pain Management
- Patient Medical Records
Del Norte Animal Clinic is very proud of the fact that we have been an accredited AAHA member since 1968. Only 12—15% of the small animal facilities in North America can claim the distinction.